Frequently Asked Questions
What is photo jewelry?
Photo jewelry is a fun and easy craft that anyone can do! We have made it very simple for anyone to make beautiful and professional looking photo jewelry in minutes. Our instant methods make it fun and mess free! We sell low cost supplies to make photo pendants, photo rings, photo bracelets, photo charms, photo cufflinks, floating locket charms, European photo beads, and many more cool and unique photo products. None of our item are sterling silver or gold. Silver=silver color plating. Gold = gold color plating.
How do I resize my pictures to fit the jewelry?
Our EZ Photo Resizer Software makes it so easy to resize your photos! Just enter your size, crop your image, and add to the page for printing. The photo size you will need will be listed on your invoice next to the item number, as well as next to the item number on the product listing page. The program generates a file that keeps the image the exact size. Just print, and you’re make photo jewelry!
What is a Seal-Itz strip?
A Seal-itz strip is a super strong double sided adhesive sheet that is used for making glass photo jewelry. It is used for sealing the glass to the photo, and you can also use them for sealing the glass covered photo into the frame. Check out our blog post about how to use Seal-itz strips for more info!
What is a Krystal Clear-itz cover?
A Krystal Clear-itz cover is a self-adhesive acrylic clear covering for making photo jewelry. It is different from glass in that it does not use a Seal-itz strip to attach to the photo (although you can use a Seal-itz strip to seal your Krystal Clear-itz covered photo into the frame).
A supply pack with Krystal Clear-itz covers shown
Will the photo resizing software work with my computer/tablet/phone?
The downloadable EZ Photo Resizer software is compatible with all current versions of the Mac and Windows operating system. Our new web browser based version will work with any tablet or smartphone, and is also accessible from your computer. You will get access to both of these versions with any purchase you make. This program makes it so easy to quickly resize your picture for making photo jewelry!
If I purchase a download version of the software and my computer crashes, can I get a new download from you?
Yes! We are always happy to send you a new download link, so there is no need to worry about losing your software.
Do you offer discount coupons?
Yes! Please sign up for our newsletter to get info about all of our latest sales and promotions!
Where can I enter my coupon code?
The coupon code box is on the first step of the checkout on the page where your shipping address is entered. It is on the upper right side. If you are paying with PayPal, you will have an opportunity to add your coupon code on the address page after PayPal brings you back to our website to confirm your order. Please see the image below showing where the box is located.
I'm looking for some ideas on how to start my own photo jewelry making business… Do you have any advice for me?
Many of our customers start out small making photo jewelry for themselves, but quickly find out that everyone they know wants some too! Wearing your photo jewelry around is hands down the most effective (not to mention cost-effective!) way of advertising. No one will have seen anything like it before, and they will ask you to make some for them, too! This is your opportunity to make a sale. Give some business cards to your photo-jewelry-wearing friends and family, because word will get out quickly once all of their friends see them wearing it. Before you know it, you will have a huge base of clients willing to pay you to make them photo jewelry. Many artists and photographers also love photo jewelry because it is a unique and fun way to expand their businesses. Everyone has children, grandchildren and pets and love to show off their photos! You can make money making custom photo jewelry!
What kind of photos can I use for photo jewelry making?
Any digital image will work. Just insert any JPEG image (this is the standard format for most of your digital images) into our EZ Photo Resizer program. You can also use any logo or picture in JPEG format from your website, just right click the web image and choose "save picture as" and save on your desktop, and then insert into our program. If you want to use a photograph that is not digital, we recommend getting it scanned and digitized at your local photo center. If you happen to have a file in another format that you are unsure how to use, just send us an email and we are happy to help you with that.
What if I want to put something else into the photo frame besides a picture? Can I do that?
Absolutely! We have many customers that use our blank photo pieces for other craft projects such as inserting pieces of fabric, lace, buttons, beads, cameos, flowers and more.
Can you tell me about your shipping options? Do you ship internationally?
We offer several shipping methods to meet all of your needs! For orders in the USA:
USPS First Class Mail: Up to 7-10 business days after order processing - $6.99 flat rate no matter how large your order
USPS Priority Mail: Up to 3-7 business days after order processing - $8.99 flat rate no matter how large your order
Express mail: We typically ship express mail orders the same day however in certain circumstances, depending on the time of day order is placed etc, they may ship the next business day. Contact us for rates and availability.
PLEASE NOTE: Express mail is advertised by USPS as an overnight to two day shipping option (depending on your location), however there can occasionally be delays with this method. We are not responsible for any delays or errors with USPS or your local post office and cannot issue a shipping refund if this occurs.
Orders in the USA:
First class mail: 7-10 business days after order processing - $6.99 flat rate no matter how large your order
Priority mail: 3-7 business days after order processing - $8.99 flat rate no matter how large your order
Express mail: 1-3 business days after order processing - Contact us for rates and availability.
USPS International mail: We only ship to USA and Canada. Allow 2-3 business weeks as estimated by USPS for Canada shipments. Your shipping charge will be calculated at checkout.
Where do you ship from?
We ship from Texas in the United States.
What methods of payment do you accept?
We accept all major forms of credit cards, Paypal and Amazon Payments and on our mobile site we are now also accepting Apple Pay.
What is your return policy?
We accept returns for items in original condition that have not been used or altered in any way for 30 days after purchase date. You must email us for a return authorization before returning. We do not refund shipping charges unless items are defective when shipped by us. Contact us before returning any defective items.
Are your products intended for children?
No, our products are not intended for children. You must be over 18 years of age to purchase from this website. Our products are intended for adults over the age of 18 only.
My question was not answered by this FAQ. Can you help me?
For questions not covered by our FAQ page, please contact us via our live chat during normal business hours, or via e-mail at firstname.lastname@example.org. We are happy to help!
Please note: Our website is maintained by humans and we occasionally make errors. If an error is made in price, description, in stock quantity or any other error otherwise, we reserve the right to correct those errors and cancel any orders placed for the items that had errors in the listings or prices, quantities or descriptions, or any other error.